Privacy Policy

Pier Physiotherapy Clinic Ltd - We are committed to protecting your privacy. This document informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our service. We will not use or share your information with anyone except as described in this Privacy Policy. We will only use the information that we collect about you lawfully and in line with new GDPR guidelines. We are registered and compliant with the ICO (Information Commissioner’s Office).

We will only collect personal identifiable information that can be used to identify you at the time of registration at our clinic. We confirm that we will not pass on any of your information to any other company or third party.

Any information collected by us will only be used to help us provide the highest possible care to you. Only authorised employees have access to this information.

Your details will only be added to our mailing list but you have the right to unsubscribe from these at any time, by ticking the unsubscribe box on your initial registration form.

Code of conduct

Our team of Physiotherapists are all registered with the Health and Care Professions Council (HCPC), The Chartered Society of Physiotherapy (CSP) and The Acupuncture Association of Chartered Physiotherapists (AACP). We abide by all professional standards of care, code of conduct and data protection.

Cookie/Tracking Technology

Our website may use cookies and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies or other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Distribution of Information

It is our duty as a Physiotherapy Clinic to maintain patient confidentiality. The Caldicott Review in England 2013 highlighted that safe and appropriate sharing in the interests of the individual’s direct care should be the rule, not the exception.

We may need to share information about you with other health professionals directly involved in your care in order to give the best possible advice and treatment. We would always seek to ensure we had your consent regarding this.

Sometimes it may be necessary to share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Retaining data and clinical Records

In general, patient records and clinical notes will be held securely for eight years from the date of your last treatment for adult records, and for children their notes will be held for eight years after their 18 birthday or until 25 years of age

Once the retention period has expired the clinical records will be securely destroyed and professionally disposed of.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.